STAR Kids

Wraparound services for families with a medically complex child. I collaborated with colleagues to conduct semi-structured contextual interviews and generative research in 17 families' homes, 4 of which were Spanish-speaking only. Following home interviews, we analyzed findings and developed a comprehensive collection of experiences, gaps, and actionable opportunities for Children's Health to develop wraparound services for the STAR Kids program. We presented our findings through sharing families' stories, a presentation, and a report—wherein we encouraged an evolved definition of the patient to include the entire family, with a particular focus on Mom. Our work propelled Children's Health to co-design and test new service prototypes with low-income families with a medically complex child — and ultimately led to the creation of a new HMO offering for similar families.