Shopping online at Target.com varies drastically from the shopping experience at a brick and mortar Target store. Through conducting research users confirmed there were too many steps to navigate shopping for items online as well as the online checkout process.
Overview: For this conceptual write up our we observed and researched both the in-store and online shopping experience. Utilizing both Information Architecture and vast research, the goal was to redesign the online experience to increase usability and simplify navigation.
Methods: Contextual Inquiry, User Interviews, User Research, Heuristics, Competitive and Comparative Analysis, Personas, Information Architecture, Site Maps, Card Sorting, Task Flows, User Flows, User Journey, Rapid Prototyping, Responsive Web Design, Usability Tests